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She really does deserve sympathy. It hard to deal with that kind of backlash, explaining BioWare's side and at the same time, getting to know just how pissed the fans are and relating that to the BioWare guys. I would know, since I had to help with some PR boo-boo's myself in my time.
JM did everything she could given the situation she had to work with, and it's not fair for some people to start flaming her because the ME3 endings sucked. Sadly, that's not the case. Something goes wrong in your company, people start blaming the company's workers as well, since in their mind: Company's work = company's people since they made it.
Not fair. So let me just say this to the flamers:
"The Alliance owes them medals, and the Council owes them more... and so do you." - Cmdr. Shepard
Besides koobs, at least she introduced you to the BioWare guys and they know you're doing a good thing here. That, in my book, is an indication that BW isn't as dick-headed as some people say they are. The fact that your work is being praised by the BW guys themselves means a lot.
Anyway, since she's a Cerberus Nemesis here... is she gonna get a part in the audiobooks as well if she has time?
Listen, this may sound like ass-kissin' (and if you do think so, just refer to my previous posts about EC and the Leviathan DLC to see that I don't really wear white gloves when giving out my opinions
If there is one thing that I cannot agree on when it comes to Retake is that a percentage of the people involved want to flame individuals from BioWare for, well, doing their jobs. As if it was common knowledge that it was their personal choice or fault that the ending turned out to be what it turned out to be. Allow me to give ya' a hint: not Jessica's fault.
Now, as far as Mr. Shields forgiving anything - yes, we (as in: the MS team and myself) *do* forgive her for the utter crimes of supporting us immensely, talking to us as one of the first people from BioWare, helping us out with her knowledge, being in constant contact, promoting us on twitter and other channels, being excited to see where the comic will go and - last but not least - getting us drinks and introducing us to BioWareians on Comic-Con.